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Customer Communications Manager

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A successful and fast-growing payment and banking solutions company is on the lookout for a Customer Communications Manager. They are an innovative, creative business who have a track record of industry "firsts", with a great reputation for providing tailored and effective payment solutions. Having recently featured on the London Stock Exchange's list of 1000 companies that inspire Britain, they are hoping to find an energetic, enthusiastic and enterprising individual to join their Marketing division.

You will be responsible for the management of customer communications across offline and online channels; management of their product set, ensuring consistent, effective communication across multiple customer touch points, throughout the customer journey.

You will be liaising with internal teams and third parties to review existing marketing collateral; identify collateral that needs to be updated with a view to improving customer journey, product positioning and effectiveness of all external communications.

Skills required:
Financial services experience
Experience in offline and online marketing communications
Experience of managing third party suppliers and channels
Excellent verbal, written communication and interpersonal skills
Experience writing creative briefs and working with a creative agency on developing effective communications

Desirables:
Experience designing, implementing and analysing marketing campaigns, on time and to budget
Knowledge of relevant regulatory and legislative environment
Experience working in the marketing department of other financial service companies

If you are free as a bird and think you have the skills to wow this business get in touch!

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