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Curriculum Developer

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Contract with Fortune 500 CRM company in San Francisco!

As a member of the Global Training & Certification team, you will design and develop Administrator and End-User training which addresses the growing user base. As a Curriculum Developer for the CRM Applications, you will play a key role in designing and developing classroom and online courses for our employees, partners, and customer community. You will work with subject-matter experts across the company, Curriculum Architects, and instructors to build courses that meet clearly defined learning objectives, reach multiple audiences, take advantage of learning technologies, and build powerful learning solutions that combine solid design, rapid development, and creative delivery.

Objectives:
• Develop course content for instructor led classroom and web-delivered training. Work with instructors to ensure successful delivery by a worldwide instructor team.
• Participate in the certification program as a subject-matter expert and writer.
• Produce quality course material including: design documents, student materials, presentation slides, instructor guides, job aids, lab instructions and workbooks, assessments and certification questions, lab setup guides and course descriptions using the salesforce.com standard development process and templates.
• Participate in team development projects, utilizing peer review and project management skills to drive timely completion of training products.
• Produce and release the course material. Insure proper quality eLearning product delivery.

Required Experience/Skills:
• Minimum 3-5 years as a Curriculum Developer in a software or technology company, including content for technical and end user audiences. Preferred experience with end user applications requiring administration.
• Experience with structured writing techniques and modular content development processes preferred.
• Proven ability to meet project timelines with quality results.
• Track record of innovation in developing training solutions with a portfolio of projects for various audiences.
• Record of effective collaboration in working with product development organizations, as well as internal technical support, consulting and other customer facing resources.
• Experience managing course development projects including scoping resource and timeline requirements and driving project plans.
• Proven ability to design and develop successful instructor led courses.
• Ability to perform all phases of curriculum development (research, planning, writing, organizing, managing, review cycles)
• Use of standard publishing tools (Word, PowerPoint, Acrobat)
• Bachelor’s degree

Preferred Experience/Skills:
• Experience with:
 Rapid Development Elearning tools (Articulate Studio, Captivate, Camtasia)
 Virtual (instructor led, web based) classroom course development and delivery
• Customer Relationship Management (CRM) industry, with particular expertise in Service or Sales organizations.
• Agile (SCRUM) development methodology
• Solid understanding of Internet technologies, browser technologies and On Demand business models.

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