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Creative Services/Marketing Traffic Coordinator

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The Traffic Coordinator supports the Marketing and Internal Communications team in the trafficking and workflow management of projects from intake to completion for one of our largest clients. The position requires strong communication and organizational skills, advanced-level knowledge of the technical implementation phases of online design, production, branding, and the ability to manage multiple projects simultaneously.

• Works closely with group leaders and Project Managers in the assignment of projects; balances workloads to meet deliverables; expedites and prioritizes rush requests accordingly
• Develops and manages production timelines; enforces adherence to work flow processes and deadlines; as changes take place, adjust schedules and negotiate extensions when necessary
• Assures creative services and digital marketing teams have all supporting documents and information needed to complete projects; checks initial request for accuracy and requests additional information if needed; collects and organizes assets for design teams
• Provides production and additional support as needed
• Manages trafficking of projects with partner groups and internal/external vendors
• Serves as a primary contact regarding project inquiries; identifies gaps, mitigate conflicts, ensures that bottle necks and issues are dealt with in an efficient manner
• Keeps all creative services and digital marketing projects moving smoothly; responds to project inquiries; provides timely updates to ensure project moving to completion and meet customer needs; keep team apprised of project priorities and deadlines
• Prepares production and status reports; conducts follow up to ensure all required tasks are completed, appropriate documentation is received, and that electronic files are archived
• Manages project numbering and administration of submission/tracking system
• Prepares data for monthly and quarterly reports

Qualifications
• Working knowledge of web tracking and marketing resource management system technologies
• Working knowledge of digital project development processes including web production, analytics, and online marketing programs.
• Strong experience of creative project development processes, including printing pre-press/production, letter shop, and interactive media
• Outstanding interpersonal skills; proven customer service skills required in order to create, maintain, and enhance customer relationships
• Extensive experience managing marketing projects and meeting milestone deadlines with complex production schedules
• Strong experience in managing multiple projects simultaneously
• Strong organizational skills and meticulous attention to detail and time management
• Flexibility and adaptability; able to problem-solve and handle pressure well
• Works well in a team environment with the ability to maintain positive, productive working relationships; experience working with technical and creative teams
• Technologically savvy (understands software, hardware, networks, etc.); PC and Mac fluent

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