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Creative Services Manager

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This is a 3 month, contract to hire role for a Portland branding agency.

The Creative Services Manager acts as a bridge between the departments that produce and the departments that manage our clients and our business. This role is responsible for staff support; managing internal and external creative resources; project timelines, productivity and efficiency, budget oversight, and ensuring customer requirements are met. This position requires prodigious people skills paired with exceptional organization and a well-honed sense of creative work product.

KEY RESPONSIBILITIES

  • Beginning initially with the design department, and ultimately extending to development, content or other work product once that department is fully established, become the “go to” source for understanding individual and departmental assignments and workloads
  • Manage project assignments, traffic, workload, staff efficiency, and project profitability for departments that deliver creative work product
  • Support & facilitate schedule of departmental gatherings & agendas
  • Lead project budgeting, estimating, creating process and workflows, and schedules
  • Collaborate with Project Directors to proactively provide insight into available resources and timing to complete projects
  • Build department efficiency and efficacy by ensuring there is a clear vision and objectives (brief) as well as needed supporting information to successfully complete projects.
  • Collaborate with Creative Director and design team to ensure appropriate systems, staff resourcing, and tools are available to meet our high expectations.
  • Lead staff “best practices” coaching on prioritization, time management, and productivity etc.
  • Engender and nurture department culture and camaraderie
  • Manage vendor and relationship management of current and/or potential future external non-technical resources (e.g., freelancers, photographers etc.)
  • Oversee QA of design comps and final product; participate as an active member of a project team when the situation arises


  • TASKS
  • Create, edit, and share reporting documents that show staff assignments and project resources
  • Oversee time tracking software platform and staff compliance
  • Maintain stable of external resources for design and other non-technical work
  • Collaborate in and between departments to solve complex project resourcing, efficiency, and scheduling challenges
  • Establish and monitor schedule of project “standups” meetings
  • Develop clear expectations for timing of tasks and project types
  • Deliver staff time and resource estimates for creation of project estimates


  • REQUIRED SKILLS & EXPERIENCE
  • Passionate about people and creative work product
  • Working knowledge of design, its process, and software tools involved (Creative Suite etc.)
  • Design management experience
  • Experience managing multiple large, complex and cross functional projects, preferably in a consulting or agency environment
  • Strong interpersonal, analytical, problem solving, negotiating, organizational, decision making, and conflict resolution skills
  • Energetic personality with demonstrated ability to work well with others, motivate staff/project team, and inspire teamwork in a positive way
  • Successful history of client contact including experience in setting and managing client expectations
  • Solid understanding of project management methodology including the ability to identify and resolve issues, manage risk, develop detailed work plans and specifications, perform resourcing
  • Working knowledge of contract interpretation, negotiation, management
  • Working knowledge of software development, web technologies, web development processes and the delivery of solutions with creative and engineering components


  • If this sounds like you apply now!

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