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Creative Services Manager

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They will mainly be managing the hours and timings for the Creative team, ensuring that projects are being done as they should and ensuring not too much extra time is spent on projects unnecessarily. They need to be confident – they will be managing the team in some respects, but with no direct line management responsibility. They need to have previous agency experience managing a studio of people, plus some knowledge of art buying, estimates, dealing with suppliers etc. It is quite an admin heavy role, dealing with figures and timesheets and estimates etc.

It is not a hands on creative role, although some interest in the area would be advantageous.

Key Accountabilities:

Consistently maintain effective planning of overall creative resource

Produce weekly reports on resource status, and conduct quarterly analysis on resource requirements

Work with Senior Creative Director to review briefs and allocate appropriate resource

Identify future areas of capacity within the team and action accordingly

Proactively manage potential bottlenecks, risks to project schedules and possible downtime within the team

Manage hours allocations for projects and take overall responsibility for the approval of Creative Studio timesheets

Ensure sufficient resource availability at all times by managing holidays, overtime and identifying freelance requirements

Work with Senior Creative Director to establish a roster of relevant freelance resource to call on when necessary

Manage the creative workflow process, with particular attention paid to the feedback & amends stage

Monitor the Creative Studio processes & procedures, updating or adapting as required

Support pitch requirements by allocating appropriate creative resource

Support Senior Creative Director with content for creative team meetings.

Capture creative activities that can be recorded as added value for client evaluations

Own the Creative Studio scope of work financial reconciliations

Art buying

Commission all required third party creative resources such as photographers, photographic studios, production

companies, voiceover artists, models and illustrators

Prepare all photography/ casting briefs

Liaise with vendors

Prepare costings & timings for these services to other departments

Organise shoots and associated services

Conduct regular reviews of suppliers services for quality & value for money


Carry out any reasonable duties as identified by your line manager or team leader

Positively represent Burrows to our customers and suppliers

Ensure compliance with all contractual employment obligations.

Ensure compliance with our ISO standards.

Fully participate in the company's performance management and development programmes.

Maximise own ability to produce quality work, on time, and to brief, utilising best skills and available technology.

Work in accordance with the company's Human Resources policies and procedures.

Ensure compliance with health and safety requirements.

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