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Creative Service Manager

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Creative Services Manager

Role:

The Creative Services Manager will be responsible for managing the production and delivery process and operations functions for all creative projects. You will be the key driver for the creative delivery engine across digital and integrated campaigns and projects, and as such are responsible for the investigation, and translation of client briefs into a feasible, cost efficient creative solutions using your extensive experience and knowledge of delivering cross platform projects and using smart operational processes and workflow management. Working in close collaboration with the Content Team Leader to understand our clients’ needs and to inspire the team to deliver brilliant work in the most effective way and with an outstanding service ethos.

Tasks 

Management and Facilitation of project set up + reporting
Managing and documenting projects.
Managing workflow for the onsite studio
Funnelling projects through the Studio and wider agency and assigning teams leads.
Clear communication of the brief and timings, handover of all assets received
Transfer of brand knowledge to the respective team (brand guidelines, brand assets and immersions).
Client onboarding and management
Weekly reports on finance and status of department for client and parent organization.
Managing daily / weekly WIP meetings to ensure team are on track and kept up to date with any new developments.
Working with Design Director to build / continually review the studio team structure and skill requirements
Ensure that the onsite team have all required resources and equipment to complete a project
Responsible for Onboarding any new team members.

Requirements

Excellent client engagement skills with the ability and confidence to Liaise with Senior Client Stakeholders
Experience + knowledge of delivering cross-platform projects e.g. digital display, website and video – In order to advise in triage of new briefs
Confident in estimating complex, cross-platform projects
Experience working with offshore 3rd parties and implications of this. E.g. financially and operationally
The ability to manage and filter workflow as well as organise and prioritise workloads to maximise productivity
Experience in working as part of a team to deliver high quality work that is on time and within budget
Experience in prioritizing and effectively managing multiple projects simultaneously
Highly adaptable to new procedures & systems, and ensuring that these systems are adhered to
Strong attention to detail and a passion to make sure quality control procedures are adhered to

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