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Creative Project Manager (digital projects)

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This person is responsible for the management and implementation of projects that deliver new or enhanced capabilities to our client's online presence globally. This position will operate across a range of projects impacting either e-commerce or customer service. The role requires both project management and web design and programming understanding.

This role supports Digital Transformation objectives to channel switch e-commerce and customer service transactions to the web, and to drive traffic globally.

Accountabilities

• Project management: produce detailed project plans to ensure faster deployment across the region; work with local countries to drive implementation to timescales and ensure market readiness for launch; and create translation documents for countries implementing new solution to support localization.

• Liaison: serve as a single point contact with web site development contractors/vendors to ensure project objectives are clearly communicated and implemented; work with IT as required to ensure security and compatibility with existing systems and architecture.

• Application development (strategic): rollout of new applications and interfaces for countries across the region to support improved customer experience and satisfaction, driving online lead generation and merchandising, and increased online revenue generation at lower cost of sale.

• Subject matter expertise: act as subject matter expert on web brand and customer usability; drive and support country initiatives; provide consultancy to management team in assessing the suitability of new solutions and applications for the web; work with US and European design colleagues as part of Global team as appropriate.


Previous experience

• Online experience in a business-to-business environment is a plus but not required
• Experience in management of web application development projects from design through to implementation
• Experience in usability testing, SEO, and Google Analytics tracking code
• Experience in designing for localization into different languages

Local candidates only.

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