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Creative Director / UX Lead (w/ strong API experience)

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Our F500 client's Fintech studio in NYC is undertaking an aggressive digital transformation agenda, building upon on the success of the current mobile and online service offerings. The client strives to become the undisputed leader in digital financial services and payments, delivering the highly personalized, real time experiences that customers want. 

Our client seeks a UX design leader to join the team - with a potential to convert to full time.  In this role, you will be part of a multi-disciplinary team of designers, planners and researchers committed to designing the future of banking. This leadership role requires a deep understanding of experience design for digital products and services of all kinds, sizes, shapes and contexts. 

The Lead will help set the direction, vision, and methodology for a growing team in our NY studio and set the bar for quality by example, with energy and passion. This will require a strong point of view on design, hands-on creation of experiences, developing strategies for implementation within a complex ecosystem and building meaningful relationships within the organization. 

A user-centric view is paramount for the role, while providing simple, fun and innovatively enriching mobile experiences for our customers. You will be working in a fast-paced environment alongside our design systems, graphics, architecture, product and engineering teams to deliver new experiences through effective artifacts (from Customer Journeys & Ecosystem Maps to Participatory Design Prototypes & Wireframes). A balanced understanding of strategy, research, interaction and visual design is a must for the role. 

Finally, you are a customer experience advocate and leader, excited about our customer’s lives through simple, intelligent and enriching products and experiences:
- 10+ years of experience in experience design and graphic / visual development required 
- ​Proven understanding of responsive API / web & mobile application design and wireframe development 
- BFA or BA in related field, graduate design degree preferred 
- Team leadership experience 
- Ability to synthesize complex, interdependent, and sometimes competing needs 
- Effective communication of design solutions across roles & levels 
- Awareness and practical understanding of current technologies and their application and relevance to digital experiences 
- Solid communication and interpersonal skills 
- Thrives in a fast-paced, collaborative, team-oriented, cross-functional environment 
- Team work: Develops and sustains effective and cooperative working relationships with direct reports, peers, managers and other internal or external stakeholders 
- Flexibility/adaptability (ability to change direction based upon team and stakeholder consensus) 
- Technical knowledge a plus, but not requirement. 

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