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Creative Account Manager

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The Account Manager serves as the primary liaison between our client's internal Ad Agency and their assigned accounts and is responsible for managing the day-to-day relationships within the Agency. Working in partnership with the Agency’s creative staff and external resources/suppliers, the position provides counsel to help the account meet their business objectives.


  • Maintain knowledge of our client's guidelines including, but not limited to, corporate branding, promotional material development, ePASS and ZINC review and corporate compliance
  • Possess a thorough understanding of their accounts’ role and function within the organization
  • Maintain an intimate understanding of the Agency Workflow Process including project initiation and kickoff, collaboration, necessary approvals, production and archiving
  • Demonstrate critical creative thinking and problem solving skills
  • Demonstrate clear and concise written and verbal communication skills
  • Demonstrate the ability to prioritize and multi-task to enhance productivity and manage workload
  • Possess ability to work in a high-volume, rapidly paced environment


  • Facilitate the development of creative briefs
  • Recommend key tactics that align with the goals of the account
  • Issue client contact reports to ensure key information is being quickly communicated to all involved stakeholders
  • Review creative development of a project during concept to completion to ensure specifications, client expectations, budgets, timelines, etc. are being adhered to
  • Facilitate ongoing, timely and accurate communications to ensure all projects are completed on time and within budget
  • Develop annual forecasts
  • Conduct financial reconciliations on a monthly basis
  • Track time on a daily basis


  • Reports onsite to the Ad Agency Group Account Director
  • Partners with creative team on project initiatives
  • Accountable for creative/tactical execution, compliance to all related guidelines and budget
  • Adherence to all company-wide financial policies



  • Bachelor degree required
  • 10-15 years of ad agency account management experience required
  • Pharmaceutical industry experience a plus
  • Strong digital background
  • Excellent communications skills: verbal, presentation, written
  • High energy, positive, organized individual
  • Ability to manage high volume project scope in a fast paced creative environment
  • Great collaborator with ability to focus on the small details


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