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Corporate Communications & Public Policy

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Job Title: Support Specialist – Government & Politics
Duties: This is an 11 month contract role

* Research and organise lists of accounts belonging to governments, politicians, and political parties across global markets, ensuring that the lists include only authentic accounts.
* Conduct quantitative analysis to measure product adoption trends among government and political partners.
* Become an expert in the support experience for politicians and government officials on the platform and track support requests.
* Recommend products and solutions and assist partners with implementation of new tools and products.
* Solicit, organise, and contextualise product feedback from partners.
* Help educate and on-board new partners
* Troubleshoot to quickly resolve partner issues.
* Provide basic training and consultations for new partners
* Develop and catalogue best practices, utilising internal and external learnings across politics including national, regional and local examples in various markets.

Skills:
* Ability to focus on repetitive tasks on a deadline while filtering out irrelevant information.
* Ability to develop and organise large data sets on Excel spreadsheets with keen attention to detail.
* Knowledge of international politics, political parties, and national legislatures.
* Comfortable offering customer support over the phone and live at events.
* Some working experience in online operations, communications or customer service.
* Passionate about creating world-class service experiences.
* Ability and experience working independently and a track record of taking initiative in uncertain, dynamic environments.
* Able to prioritise when juggling multiple responsibilities on behalf of multiple partners.
* Extremely reliable, consistent, and hard-working.
* Motivated to support public figures and government officials in achieving their objectives
* Some experience in politics is strongly preferred

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