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Copywriter / Technical Writer

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Position Summary:

Must have WEB/Digital copy writing samples

Web Copywriter

Must have prior experience writing non Marketing copy for the web. This includes, instructions, technical writing, error messages, etc.

Client is seeking an internet copywriter to create customer-focused copy for our service platforms. This position requires someone with expert knowledge of web writing best practices, experience writing customer-facing instructional copy, and familiarity with quality assurance testing. Ideal candidate will be prepared to meet tight deadlines in a fast-paced environment.

Principal Responsibilities:

1. Create friendly, customer-centric web communications and instructional messaging for our service platforms.

2. Quality assurance test new web pages to ensure correct copy is implemented; work closely with IT and testing teams to meet tight testing deadlines.

Work closely with Content Strategy team to develop copy that is in brand voice and on message.

Work with compliance and legal departments to ensure copy is approved for use within deadlines.

Job Requirements:

Highly motivated, consumer-focused, goal-oriented, collaborative, strong communicator and team player.

-Minimum 2 years’ experience writing consumer-facing website content. Some of this experience should be self-service content.
-Understanding of transactional systems and the ability to create customer centric messaging.
-Ability to make financial services/insurance copy understandable and approachable.
-Understand usability and customer experience concepts and methodologies a plus.
-Ability to manage multiple priorities and thrive in a dynamic, fast-paced environment.

Financial services background a plus.

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