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Content writer

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Aquent's client, a large national telecom company has a need for a Contractor to provide the services listed here. This contract is for a 12 month term with a potential for extension based on budget and performance. (up to 30 months) This position is FULL time and requires the candidate to be ONSITE in their Alpharetta, Ga offices. If this position is of interest to you, please send me the following information: your resume(.doc) and your availability to further discuss with me. Or APPLY on the Aquent.com site Thanks so much! Delliott@aquent.com

The Online Content and Communications team is responsible updating, creating and maintaining the reference and performance support content. . This position is vital to the daily strategic operation of the business and ensures that the latest and greatest content is always available for the field. THe best candidate will have a background in knowledge management including understanding of Taxonomy, Metadata, and HTML

The main responsibilities are as follows:
• Authoring of online content and performance support materials
• Input and maintain all topic content into the appropriate categorization including policies, processes, procedures etc. in a concise and timely manner
• Author content to align with provided writing guidelines and voice of the customer
• Appropriately tag content with metadata to improve content reuse and ensure correct placement within online resources
• Designs content that enables the successful implementation of Corporate initiatives
• Capture operational business requirements in written form in a way that is easy to use for the end-user (frontline retail, telesales, customer service, etc)
• Design and/or load documents and references into online resources
• Create and load needed forms and letters into online resources
• Partner cross-functionally with communications team to launch online resources and communications concurrently
• Participate in UAT testing of different Enterprise Content Management and Knowledge Management Application enhancements

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