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Content manager

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In this position you’ll be maintaining the maintenance queue, doing content entry into a CMS, and performing content audits and other maintenance related tasks for VerizonWireless.com’s Support site. You’ll be the primary point of contact for all maintenance requests and you’ll keep detailed logs tracking stakeholder requests.

We’re looking for someone who is technically savvy, a quick learner, and has previous experience with managing website content. You should be:

• able to conform to established processes and workflows,
• comfortable working independently, and
• skilled at using technology like web conferencing and instant messaging to communicate with remote team members.

Responsibilities
• Review and assess stakeholder requests to existing content and identify and reroute requests that belong to other teams
• Manage a detailed log of all maintenance requests
• Work closely with a variety of internal teams and vendors to address stakeholder priorities
• Perform Support content audits
• Coordinate metadata for search optimization
• Schedule and coordinate updates to Support content on VerizonWireless.com
• Content entry and application management of Adobe’s “Publish” tool
• Perform QA on content in the staging environment, post-production validation, and regression testing
• Gather web metrics data using SiteCatalyst
• Provide reporting on maintenance requests and queue status
• Assist Infrastructure & Maintenance Lead with other project-related tasks as needed

Note: Although the majority of the work will be M-F during business hours, the candidate must be willing to work late night/early morning (including weekend nights) as needed for project implementations, which could be up to 10 days per month.

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