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Content Writer

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This TOP Fortune 500 Company, known for the tax & small business software and located in San Diego, Ca, is seeking a Content Writer to join their TurboTax Customer Care Content Team for a 1 year contract. Salary: Up To $28.66/hr DOE. The Content Team helps millions of TurboTax customers and prospects get their questions answered quickly and easily by providing an awesome self help experience.


• Write clear and engaging Help content for web, desktop and mobile applications

• Work closely with internal business stakeholders, user researchers, user interface designers, and product owners to understand key customer needs, set content goals, and iterate until those goals are met

• Partner with other writers within the organization to leverage, share ideas, and make recommendations that apply broadly across multiple channels or platforms

• Partner with product owners to understand the customer experience

• For your writing projects, lead the content design process, drive decisions, create schedules, and track issues

• Validate your deliverables by performing content reviews, observing usability testing and responding to live customer feedback

• Use data and customer insights to determine biggest problems to solve and develops solutions

• Innovate, share and explore creative new ideas on how to improve the content experience

Skills and Qualifications

• Bachelor's degree in English, Journalism, or a scientific or engineering field or equivalent

• Extensive writing and/or content development experience

• Excellent written and verbal communication skills, including mastery of English language, grammar, structure and punctuation, and able to write accurate yet concise content

• A proven track record on projects that translate complex concepts into easy-to- understand articles

• Work samples that use an engaging, conversational tone to give your target audience confidence in their ability to perform tasks and the feeling that you care

• Understands how to enter and correct HTML code

• Skill at using Help content publication programs

• Talent at conceiving and creating annotated screen shots to illustrate key points. Experience writing scripts for short instructional videos or tutorials

• Superior organizational and time-management skills; demonstrated effectiveness managing multiple priorities and deadlines

• Strong project management skills; ability to function as project leader as well as individual contributor

• Sees (and seeks) opportunities for improvement, and acts on them

• Team player – willing and able to pitch in whenever and wherever needed, “can-do” attitude

• Thrives in an ever-changing environment

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