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Content Writer

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Our client's Talent Services Team is seeking an experienced and creative content writer to help manage, write and edit knowledge articles and compelling feature Spotlight stories for the Talent Services (HR) knowledge and support self-service portal. The portal, powered by ServiceNow, is utilized globally by employees for IT and HR related information and inquiries.

In this role, you’ll support the Talent Services team to:

• Manage, write and edit knowledge articles accessible to client's global employee audience
• Conduct and manage the editorial process from story conception, story creation, to the review and approval process.
• Provide feedback and coaching to global contributor and publishing teams.
• Ensure all content reflects client's voice and tone guidelines, including culture, and brand values
• Manage and develop content for the Spotlight feature stories in line with rhythm of business activities
• Ensuring a sufficient baseline of knowledge articles sits behind the feature story
• Develop a repository of evergreen content
• Track visitor metrics for content performance and develop reports to share with the internal Talent Services leadership team and content owners.

Requirements:

• 3-5 years of experience working in a content writing role, preferably in an enterprise technology company
• Incredible writing and editing skills – creativity a plus!
• Ability to create engaging and clear content aligned with our voice/tone, culture and brand.
• Previous content management experience a must
• Ability to translate complex business, product and technical concepts into easy-to-understand terms for non-technical audiences.
• Adept at handling and working with employees at all levels — from senior executives to individual contributors.
• Ability to work under tight deadlines and thrive in a fast paced environment.
• Experience developing video content
• Nice to have - experience with Service Now platform

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