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Content Support Analyst

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This person will be responsible for working with our Client's Intranet that houses a variety of content including benefits information, programs, company news, recognition, companies directories, organizations structures, specialized landing pages, blogs, departmental resources, etc. It is a very large, robust system.

This position will work in a team environment, supporting our client's corporate intranet and distributed web author group. As the Content Support Analyst, they will be the liaison the between our content creators and technical teams in order to address and troubleshoot issues that may occur on the content management system. They should know how to troubleshoot issues that include content that a publisher says they published that is not appearing as it should on the intranet, or slowness issues. Currently, our client's intranet uses IBM WebSphere Portal and EMC Documentum Web Publisher as the content management system. A project is in progress to migrate the content management system to IBM Web Content Manager (WCM). The client's preference as far as experience goes, would be someone who has IBM WCM experience.

This ideal candidate is NOT a content or copy editor, nor is it a front end web developer. This person truly will be the interface between these two parties for the most part.

Desired Skills & Experience:

IBM WebSphere Portal and Web Content Manager (WCM): minimum 2-3 years
EMC Documentum Web Publisher (preferred): minimum 2-3 years
Experience working on an intranet site is required.

Typical Job Duties:

-Provide support to Customers in the use of the Company intranet and associated applications including content management, publishing, collaboration, and other communication channels such as digital signs. Support includes understanding Customer issues, determining root cause, researching solutions, and ensuring appropriate resolution is reached within a timely manner.
-Perform maintenance and continuous improvement activities related to Company intranet platform and associated applications as directed.
-Provide training to existing and new Customers on appropriate use, workflows, and changes associated with communication platforms.
-Work with project Team members on the delivery and implementation of new communication services and applications, including requirements gathering, analysis, testing, and implementation support activities.

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