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Content Strategist

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Our impressive global technology client is seeking an experienced Content Strategist for the User Experience Design team. You will join a UX team of content experts, architects and designers to partner with our product-engineering teams to deliver a delightful, unified experience for millions of customers worldwide. The ability to balance tactical expertise with a customer-centered strategy for the client's content is key. You will need a positive outlook, a passion for collaboration, and a belief that great customer experience is dependent on delivering the right content at the right time.

Primary Responsibilities:

-Develop and champion a content strategy at client by proactively sharing your vision to leaders, stakeholders, peers, and team members

-Inspire UX team to learn and grow in how they understand and utilize content

-Stay informed of best practices and trends for content strategy

-Educate and influence teams external to UX Design both informally through daily engagement and 1:1 interaction and formally through training and related programs

-Team with engineering to develop flexible, repeatable processes for content strategy in Agile (Scrum-based) environment

-Team with analytics and customer-experience leads to ensure that data and customer insights drive content decisions and standards

-Develop KPI’s for content success, and use these to drive continuous improvement at the product and CMS levels

-Proactively integrate yourself and your team into company-wide content efforts, including marketing content strategy, large-scale content audits and content training

-Think and work globally to ensure the success of content across all client properties and languages, and lead content-localization discussions

-Champion design-thinking methodology for solving customer and business needs

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