We are looking for an experienced Content Production Specialist to oversee daily, weekly, and quarterly interactive publishing tasks and projects for client Retail. This role in Digital Content Management works closely with Marcom, Localization, Marketing, and internal technical teams to prioritize and schedule the successful publishing of customer-facing content. The Content Production Specialist will help drive the on-time delivery of assets, and act as a champion for client standards of accuracy, tone, and style. The Content Production Specialist must ensure that all final customer-facing deliverables represent the best of client.
The Content Production Specialist must be comfortable with ambiguity and be able to positively and proactively partner with multiple teams with limited direction. This person must have the organizational skills of a project manager, the pixel-perfect eyes of a designer, the sky-high standards of a copy editor, and the ability to converse fluently with technical teams. The Content Production Specialist understands that deadlines are king and knows both how to operate independently, and also when to seek help from team members or managers to make it happen.
¥ Responsible for publishing delivery of client Retail programs, as well as day-to-day publishing activities in the face of balancing competing business customers and constantly changing business priorities.
¥ Responsible for pushing content through each step of the approval process, ensuring all deliverables are approved by stakeholders.
¥ Ensure quality of publishing deliverables by being well versed in the use of content management systems (CMS) like FatWire. Tasks would include: working with engineers to request CMS enhancements, inputting final content into the CMS, and making sure all content is scheduled correctly.
¥ Champion and help direct evolution of publishing system feature sets. Define requirements that promote scalability, smart publishing practices, and intuitive UI.
¥ Responsible for identifying and leading business process and process enhancement opportunities.
¥ Solve problems creatively and be able to compromise without impacting the work.
¥ Educated to degree level or equivalent in a Business or Technology-related subject or equivalent experience. Would consider an English graduate with demonstrated passion for technology.
¥ Extensive experience working on web production teams.
¥ Experience managing requirements in fast-paced and changing environments.
¥ Familiar with HTML and XML.
¥ Familiarity with content management systems, such as FatWire.
¥ Prior digital content management experience across multiple platforms (desktop web, mobile web, email).
¥ Strong negotiation skills and ability to creatively solve problems.
¥ Self-starter with the ability to work independently in an unpredictable environment.
¥ Excellent written and verbal communicator, with great interpersonal skills.
¥ Must have flexibility to deal with rapidly changing, time-constrained launch schedules.
¥ A positive, enthusiastic attitude and a sincere willingness to learn from team members at all levels.
¥ Must exhibit high degree of ownership and accountability.
¥ Strong analytical, editorial, project management and coordination skills.