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Content Manager

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Our global eCommerce client strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience, this client continues to grow and evolve as a world-class e-commerce platform. To expand the selection of products available to customers, they engage with sellers who offer their catalog of products on their global eCommerce platforms. The Seller Support team acts as the primary interface between the company and sellers. They obsess over providing world class support, technical assistance and account management services to their global partners. They strive to predict the Seller's needs, create innovative self-help tools and provide solutions to help their partners better serve their customers and grow their businesses.

This team is seeking a content manager to assist with the launch of their internal support documentation. This role will quickly ramp on the use of the Trisoft content management system (CMS), and will perform publishing operations to deploy translated content to their front-end repository for use by their internal associates. Successful candidates will have strong technical aptitudes and background as well as experience working in content management systems to manage versioning and translations of DITA/XML documents and the deployment of those documents to a front-end.

Basic Qualifications

Trisoft CMS or similar content management systems
DITA/XML authoring
HTML deployment
Excel/Sharepoint lists and meticulous data entry

Preferred Qualifications

Bachelor's degree or equivalent professional experience
Experience in a customer service environment, preferably in a call center or contact center
Ability to manage the stress of the position (for example, deadline pressures and ambiguity)
Sound judgment and decision making skills

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