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Content Management Analyst

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The Customer Success Practice team at our client is looking for a Content Management Analyst to help drive their efforts to improve the content within their organization.

The team supports the entire Post-Sales organization at and manages all the content and resources that they need in order to drive value for their customers.

They are looking for someone who has prior experience in content management or knowledge management and can help them improve the quality and accessibility of their content.

Responsibilities:
• Assist with efforts to migrate existing content into a consolidated system; organize content in a logical structure and flow to improve end-user experience
• Create new content (process outlines, presentations, articles, short training videos) by working collaboratively with subject matter experts within the organization
• Proofread and re-format content according to communication best practices
• Ensure accuracy of content and establish an on-going governance process for content verification
• Identify any gaps in content and propose solutions to address

Minimum Qualifications
• Minimum 2 years of relevant work experience in content management or knowledge management at a large enterprise technology company
• Superior oral and written communication skills and proofreading abilities
• Superior attention to detail and organization
• Experience working with content management systems
• Expertise in page layout design, with proven understanding of digital design best practices
• Experienced working effectively within collaborative, highly matrixed work environments
• Plus: Experience in video editing software, HTML, web standards, and/or technical writing 

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