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Content Engineer

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Our Content Publishing team is seeking a content engineer to support the writing team in designing, testing, deploying and publishing content for our next-gen in-app user assistance platform.

This is an exciting opportunity for someone with technical aptitude and great problem-solving skills. You'll be responsible for everything from building and executing test plans, managing and entering content, and validating end-to-end content experiences -- to creating prototypes, screencasts and training documentation. You'll be working closely with a team of writers, program managers, developers and testers, acting as technical wiz, ace tester, and all-around content engineering resource.

Our product offers a complete Customer Relationship Management productivity suite built on a flexible platform, and is continuing to expand with new products. We are making substantial investments in a new tool to create contextually rich, in-app content experiences. We are an agile team, and we deliver in a fast-paced Software + Services environment.

Day-to-day responsibilities include:
• Configuring and administering our next-gen content design platform
• Entering content and doing validation testing
• Packaging and handing off content to localization
• Researching and resolving content bugs as they emerge during team sprints
• Creating content prototypes and updating content specs
• Contributing to successful release of content updates in a deadline-driven environment

Qualifications
• Experience with HTML, XML, and other Web technologies
• Expertise with Microsoft Office apps such as Word, PowerPoint and OneNote
• Development or testing background
• Ability to analyze the components of a content experience and recommend UX or information architecture improvements
• Self-starter and problem-solver who works independently
• Think out of the box, propose new ideas, and contribute to content planning
Preferred
• Experience with supporting Microsoft products (SQL Server, SharePoint, IIS, Lync)
• Experience working on an agile development team

Definite plus
• Microsoft Certified Technology Specialist (MCTS) for Microsoft Dynamics CRM (any specialty)
• Experience with rapid prototyping using PPTX

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