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Content Editor/Writer - Help Documentation

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Are you an excellent writer, project manager, and gatherer of information? Do you have experience editing help documentation that is clear and concise for end users? If so, we would love to talk to you about an excellent opportunity to work with a team that allows content professionals to publish their own work

The ideal candidate will:
- Collaborate with partner teams across the company to advocate for and document Customer Service policies
- Optimize support content and customer-facing Help content for multiple audiences while maintaining a high content quality bar
- Use sound business judgment to make quick decisions under pressure in ambiguous circumstances, balancing advocacy with a need for action
- Build knowledge among publishers and customer service agents using clear, concise, visually appealing, and customer-focused content
- Use impeccable writing skills and extraordinary attention to detail to evaluate, uphold, implement, and evangelize content standards that reflect the voice of our client
- Manage several complex projects simultaneously with a sense of hustle
- Identify opportunities to improve content development processes and tools
- Use data analysis to make content decisions to demonstrate improvement in content development processes
- Operate independently in a cross-functional, highly collaborative environment

Basic Qualifications
- Bachelor’s Degree or the equivalent in Business, Information Architecture, Digital or Media Communications, or a related discipline
- 3+ years of related professional experience
- Demonstrated project management experience
- Experience working independently in a cross-functional team
- Exceptional written and verbal communication skills
- Proficiency in Microsoft Office applications
- Experience with basic HTML and web publishing
- Experience working with a CMS platform

Preferred Qualifications
- Bias for data-based decision-making, and strong analysis skills
- Ability to multitask in a fast-paced, technical environment
- Intermediate HTML and/or XML skills

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