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Content Editor

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As an editor on the Consumers Content Strategy team for this top tech company, you’ll help drive development of customer support content for consumer products .
In this highly cross-functional role, the editor will help writers develop clear, user-friendly online content for millions of people who use these products every day.

Key Skills:
- Excellent project manager who can juggle several projects at the same time.
- Outstanding communications skills.
- Enjoys turning complex concepts into friendly, easy-to-read content.
- Knows how to craft high-quality, on-brand content that balances user and business objectives.
- Is relentlessly focused on the customer.
- Understands UI and online writing best practices for a consumer-facing audience.
- Is experienced with content management at many levels (IA, style guides, templates, analytics).

Responsibilities:
- Work with cross-functional stakeholders including writers, product managers, legal and privacy teams.
- Edit help center articles to ensure accuracy and uphold editorial standards.
- Develop content strategy for help centers. Evangelize online writing best practices.
- Work with content at many levels (localization, analytics).
- Work with cross-functional stakeholders in Product and legal. Partner with legal, PR, and other editorial groups to ensure content consistency.

Minimum Qualifications:
BA/BS degree in English, Journalism or equivalent practical experience.

Preferred Qualifications:
- At least 5-8 years of experience in online content production, editing, UX writing, or marketing communications for consumer-focused company.
- Expert command of writing benefit-oriented, consumer-focused copy.
- Strong understanding of user experience principles, rich media, and user research.
- Excellent problem-solving skills and impeccable business judgment.
- Design-minded and experience with UX research a plus.

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