Content Editor

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Position Overview:
Our clients Content team creates and maintains the hotel information on Expedia, hotels.com, and Venere brand websites.
Content Editors contribute to this team by writing new hotel descriptions and resolving change requests submitted by hotels and internal customers. Often, these requests can be updates or amendments to hotel descriptions and amenities. Cases range from simple to very complex requests. Content Editors work closely with market managers, hotel partners, international content teams, star ratings teams, destination services teams, and geography teams.
Responsibilities:
Write and edit hotel content
Address change requests, clarifying details when necessary, and making changes in appropriate parts of the descriptive text and bulleted attributes, while adhering to in-house style guidelines
Send first response to cases within 24–48 hours from the date/time received; 72 hours is acceptable for more complicated requests and during spikes in case volume; five business days is the outside limit
Provide excellent customer service by responding in a professional manner upon completion of the request; or, when necessary, by explaining why certain parts of the request could not be fulfilled
Work efficiently towards daily targets and team metrics
Provide project support as required to meet overarching content goals
Be well-versed in Hotel Content style guidelines and vigilant in employing them
Assume other writing/editing/project tasks as assigned

Work Experience and Education Guidelines:

3 to 5 years of editorial experience, preferably with e-commerce content development
Bachelors degree in Journalism, English, or related field

Core Competencies:

Excellent writing, spelling, and grammar skills, with strong attention to detail
Ability to work and learn independently, as well as collaborate with larger teams
Excellent interpersonal skills, self-direction, and drive
Ability to learn new software and technical processes quickly
Excellent quality-control ability and organizational abilities
Proven ability to resolve a high volume of work in a deadline-driven environment
Ability to manage small projects from start to finish
Proficiency in Microsoft Word, Excel, Outlook required
Experience with content databases and management tools a plus
Customer-service experience a plus
Fluency in non-English language a plus