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Content Editor

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CONTENT EDITOR

START DATE: ASAP

CONTRACT: 6 MONTHS

LOCATION: BELLEVUE, WA

PAY:  DOE

** A FORTUNE 500 TRAVEL COMPANY IS LOOKING FOR AN EXCEPTIONAL CONTENT EDITOR! **

 

JOB DESCRIPTION:

  • Write, edit, and load content, while adhering to in-house style guidelines.
  • Inspires customers to book by enhancing higher-revenue properties with more descriptive and creative text.
  • Address update requests, clarifying details when necessary; and make comprehensive changes to reflect consistent information across the description.
  • Create the optimum guest experience and reduce guest-service issues by writing promotions and room rate plans, and carefully determining appropriateness of offers and the need for additional details.
  • Provide excellent customer service by responding in a timely, professional manner upon completion of content requests; and explaining why all or part of the request could not be fulfilled, when necessary.
  • Based on strict adherence to guidelines, determine acceptance of content submitted by suppliers and moderate, as appropriate.
  • Proactively help to improve processes, implement projects, create documentation, and incorporate perspective to ensure a comprehensive job is done.
  • Cross-train by working on writing and/or editing creative content and loading of rates.
  • Assist in meeting overarching content goals by handling other writing, editing, and project tasks, as assigned.

 

MUST HAVE:

•          Energetic self-starter with a proven track record to get up to speed quickly

•          5+ years of experience creating and managing desktop and mobile content experiences for the end-user, and on a global scale

•          E-commerce experience preferred

•          5+ years of experience working in a content management system

•          Advanced HTML, Excel, Word, and Web publishing knowledge

•          Content Project Management experience

•          Excellent written and oral communication skills

•          Skills to gather and clarify requirements, define content scope

•          Ability to deal with ambiguity and scope/requirements change within a fast-paced, Agile environment

•          Ability to work independently and collaboratively across teams and departments, with minimal supervision

•          Ability to follow strict processes, multi-task, and juggle competing priorities, while delivering content on tight timelines

•          Ability to synthesize complex processes into simple and engaging customer-facing language

•          Skills to solicit and manage feedback from a wide variety of internal and external stakeholders

•          Detail-oriented; data- and deadline-driven

•          Experience with website analytics tools and reporting

•          Degree in technical communication, English, or writing/editing preferred

•          E-commerce experience preferred

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