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Content Editor

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CONTENT EDITOR

START DATE: ASAP

CONTRACT: 1 YEAR

LOCATION: BELLEVUE, WA

PAY:  DOE

** A FORTUNE 500 RETAIL COMPANY IS LOOKING FOR AN EXCEPTIONAL CONTENT EDITOR! **

 

JOB DESCRIPTION:

  • Write, edit, publish, and test customer-facing content (such as, knowledge base articles, UI copy, email templates, and other content types) across multiple sites and in multiple languages.
  • Ensure content meets requirements, is accurate, functional, and relevant.
  • Adhere to established in-house voice and style guidelines, UX principles, processes, as well as existing standards for quality, scope, and usability of content.
  • Create the optimum customer-facing content experiences that marry the business goals with the user tasks.
  • Address update requests, clarifying details when necessary.
  • Troubleshoot issues related to site features, functionalities, and content errors.
  • Run reports on content performance and identify optimization opportunities
  • Participate in task effort estimations.
  • Participate in improving team processes and offer solutions.
  • Provide excellent customer service by responding to stakeholders in a timely, professional manner upon completion of content requests; and explaining why all or part of the request could not be fulfilled, when necessary.
  • Translate complex processes into simple, clear, end-user focused content solutions.
  • Cross-train as needed and assist in meeting overarching content goals by handling other writing, editing, and project tasks, as assigned.
  • Regularly report back to team on progress, flag issues and risks in a timely manner.

 

MUST HAVE:

  • Energetic self-starter with a proven track record to get up to speed quickly
  • 3+ years of experience creating and managing desktop and mobile content experiences for the end-user, and on a global scale
  • 3+ years of experience working in a content management system
  • Strong HTML, Excel, Word, and Web publishing skills
  • Content Project Management experience a plus
  • Excellent written and oral communication skills
  • Ability to deal with ambiguity and scope/requirements change within a fast-paced, Agile environment
  • Ability to work independently and collaboratively across teams and departments, with minimal supervision
  • Ability to follow strict processes, multi-task, and juggle competing priorities, while delivering content on tight timelines
  • Ability to synthesize complex processes into simple and engaging customer-facing language
  • Skills to solicit and manage feedback from a wide variety of stakeholders
  • Detail-oriented; data- and deadline-driven
  • Experience with website analytics tools and reporting
  • Degree in technical communication, English, or writing/editing preferred
  • E-commerce experience preferred

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