Assignment with potential for extension or perm with Fortune 500 Tech company in Mountain View!
Experience design writers at our client are responsible for creating easy-to-understand, emotionally engaging content that inspires customer confidence and results in a delightful product experience. They work closely with design and research to study the behaviors, emotions, and goals of customers, generate insights, and then iterate on content and the overall design
The experience design writer understands the design principles and how content fits into the customer experience, while working with the team to solicit feedback that will improve content quality.
Skills and responsibilities include:
- Command of content design fundamentals (for example: principles of grammar and professional writing) and writing and editing basics. Follows guidelines for style, voice and tone, branding, and form factors
- Ability to flex to a variety of different writing styles. Ability to write both marketing and in-product content.
- Executes project-based content deliverables (for example: user interface text, help topics, general messaging, tooltips, and customer emails) using industry-standard authoring tools
- Transform complex financial jargon into conversational, approachable language
- Demonstrates strong verbal communication skills and the ability to work with multiple teams simultaneously, including the ability to communicate the importance of the content designer's role to people who might not be familiar with it
- Reviews own work for accuracy, adherence to style guide, and voice and tone. Owns the outcome by following content through the entire process to ensure it is implemented as designed
- Aware of customer feedback, needs and personas (for example: feedback and insights from research, call drivers, and data analytics) and uses that information to improve the quality of content to better meet customer’s needs
- Effectively contributes point of view and the rationale behind content design decisions