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Content Coordinator

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The Community Coordinator position will act as a primary voice for a range of supported games to their respective communities of players and fans. The ideal candidate will be an innovative thinker that understands relationship building across multiple social media and social networking platforms.

This position will be responsible for driving product adoption and engagement, providing timely and tracked customer product support and sharing its key learning, and curating discussion through regular content creation and sharing of community generated content.

Responsibilities:
• Represent all assigned games to our internal and external customers.
• Troubleshoot technical and account issues for our customers and work with the team to provide customer support by way of emails, forums, and various social channels.
• Moderate forums, in game chat, and other social media channels as needed.
• Create content for web sites, blogs, Twitch streams, and other social channels as assigned.
• Participate in the community as an active player for all of our supported games.
• Resolve issues that arise within the community by working with owners across the studio and the company as a whole.
• Document and report daily activity and progress for all assigned tasks on a daily basis.

Qualifications
• 2+ years of online customer service or community management experience
• Nuanced understanding of community development & management
• Great attitude and outstanding judgment
• Excellent writing skills, a creative mind, and conflict resolution skills
• Thorough understanding of Facebook, Twitter, and online communities like Reddit. Experience posting on forums a plus.
• Understanding and passion for internet phenomena
• Passionate about video games
• Second language or programming experience a plus!

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