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Content Coordinator

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We are looking for an experienced customer-focused community content specialist to join the Team to support community experiences and operations for the series. You will work with a veteran and experienced community team to help engage, assist, and interact with the community. Guided by the Community Manager, you will be responsible for keeping the community informed of current and upcoming events, work with the community team to create and execute exciting new engagement opportunities, and help provide our customers with world-class customer service. This is a rare opportunity to join a seasoned, passionate, and creatively driven team working on an exciting and growing franchise.

Key Accountabilities of Role
• Guide and create special in-game content using tools like the livery editor for use in promotional materials
• Work with the Web publishing tools to update messaging content in-game
• Maintain an open line of communication for players, answering questions, addressing concerns, and keeping the community apprised of current and upcoming community events and game updates
• Work with the community team to develop and execute new community initiatives, partnership engagements, and opportunities to facilitate the growth of the series
• Work with the community team to manage day-to-day issues, identify problems, and drive creative solutions to fix them

Key Success Criteria
• Quickly establish a good reputation and critical business value within six months
• Drive strong growth in s community touchpoints, both in terms of scale and engagement
• Driving unique visits to the official Web site and social media presences
• Active and consistent contribution with the community
• Be a team player and show integration in community team strategy and processes

Qualifications/Skills
• Extensive knowledge of the series
• Extensive and demonstrated expertise with in-game creation tools
• Design skills using tools such as Adobe Photoshop, Adobe Illustrator, etc. a strong plus
• 2-3 years of community-related experience required
• Clear, concise communication skills
• Familiarity with Web publishing and HTML expertise
• Self-motivated, customer-focused, and driven to take on additional responsibilities where necessary to ensure excellent community experiences
• Must be open to direction and able to embrace change
• Ability to multitask
• Automotive passion is a plus

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