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Content Coordinator

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Project Overview:
As a Content Coordinator at Aquent's client, you’ll partner with Knowledge Manager to build out a Knowledge Base.  Once this has been built out, you'll be working on how to improve user-friendliness of content.

Overall Responsibilities:
You'll also manage queues with knowledge base requests and use those queues to perform ongoing maintenance of content as policy/product changes roll out for enforcement
You may write original text for agent-facing interfaces to ensure client is conveying information regarding policy updates/clarifications in as clear and as actionable a manner as possible.

Top 3 Daily Responsibilities:
Working with Knowledge Manager to create troubleshooters/decision trees etc. in Knowledge Base
Triage a buganizer queue for article requests
Triage a feedback queue for feedback on existing articles and help prioritize how client attends to those pieces of feedback

Required Skills:
Extensive experience working in Redwood 
Experience with Buganizer 
2+ years of online editing, content creation, and/or content strategy experience
Product content writing for e-commerce or technology brand preferred

Nice to Have Skills/Not Required:
BA/BS Degree with strong academic record - English, Journalism, or HCI degree preferred
Performance at a high level with minimal guidance
Strong project management skills to manage multiple work streams on multiple products
Strong command of the English language; an eye for details, meticulous grammar, and proofreading skills
Excellent business acumen, written and oral communication, and interpersonal skills and experience interacting with senior-level executives
Ability to make decisions based on credible metrics and communicate according to well-reasoned analysis
Knowledge of defining project schedules, scoping work, and managing stakeholders                                                                           

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