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Consultant, User Experience Design

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The User Experience (UX) team of a prestigious Aquent client based in Columbus, Ohio is seeking a client-facing individual in an account management capacity. The person selected to take on this exciting opportunity will function as a front line representative of the UX team and principle liaison between clients and user experience team members.

You’ll be responsible for:
• Helping clients envision alternative ways of approaching UX design
• Consulting with client leaders to clarify, qualify and document requests for UX services
• Strategize how best to use UX resources,
• Develop project approach/SOW’s documents (including approach, schedule and cost estimates)
• Coordinate administrative project management logistics – transfer allocation estimates, confirm creation of tracking codes, confirm resource assignments.
• Collaborating to develop statements of work (SOW’s), resource allocation forecast estimates and preliminary project timelines for prospective clients.
• Working with UX Resource Managers to secure project level resource commitments
• Providing UX capability presentations, as needed
• UX Strategy and generative research methods, Information Architecture and Interaction Design, Visual Design, Content Strategy, UX Prototyping
• Evaluative Usability research methods
• Explaining UX research and design methods.
• Communicating Human Centered Design (HCD) processes
• Ensuring all UX activities/deliverables align with marketing and/or business strategies

You’ll be asked to demonstrate a comfort in leading and participating in ‘ill-defined’ and potentially ‘ambiguous’ discussions regarding project client requests, objectives, schedules and desired deliverables.

You’ll interface frequently with end clients (marketing, business and/or IT), UX Client Services partners, and UX Resource Managers. In partnership with UX project teams, this role will hold responsibility for client satisfaction.

You’ll be asked to exhibit pro-active nature in reaching out to client prospects to assess their understanding of UX capabilities and educate them accordingly.

Qualifications:
• Minimum of 10+ years in the fields of UX research and/or UX design with proven experience in team leadership and client management/coordination.
• A Bachelor’s degree in relevant UX fields including Computer Science, Human Factors, Industrial Design, Visual Communications Design, Human-Computer Interaction, Information Systems, Psychology or related fields is required.

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