This position will make sure our obligations to paying customers are met by this global tech organization. You will support the manager in his work with customers, and their executives.
The role will involve the coordination and execution of technical meetings, consulting responses, customer questions, sales meetings, business meetings and virtual events. There is no requirement to understand and develop technical content, but working with technical content is essential.
Your duties will include but are not limited to the following:
- Ensure rules are followed for each class of task we must perform.
- Coordinate technical and management contributor’s participation – cognizant of deadlines approaching
- Clean/finish customer facing materials that technical and management contributors provide raw content.
- Drive for approvals as rules require
- Coordinate incoming and outgoing email
- Occasional professional email dialog with customers or executives in Microsoft.
Proficient in developing public, customer facing, written communications as well as professional communication to various levels of management relating to services
Strong coordination and collaboration skills and able to notice where necessary work is failing or slipping and get attention.
Managing own and other peoples time lines, agendas and schedules
Timely execution and follow through – relentless on task tracking and progress (because is the conscience and nag stimulus for others who are very busy!).
Coordination across multiple teams
Comfortable with ambiguous requirements in a fast-paced environment – taking ownership of task details and logistics and responding to last minute requests. Time crunch is the norm!
Unafraid to work with basic technical and legal concepts in order to effectively communicate with broader team, to author relevant and interesting external communications, and to coordinate service and tool deliverables.
Familiarity with Microsoft Office products including SharePoint and Excel, Outlook, Skype and SharePoint Websites. Experience with Dynamics CRM a bonus.
Attention to detail and follow-though. Fast reaction to immediate issues with quick escalation and clear communication.
Highly proactive and communicative. Takes initiative to help team avoid problems. Fearless about speaking to someone at various levels absent knowledge of all facts or the technical subject (internal – not Customer. Customer facing dialog would be logistical only).