These job descriptions are examples. Looking for work?

Find JobsFind Jobs

Community/Social Support Specialist (German/Japanese lang.)

0 people like this description

In this assignment, you will support the community team, whose goal is to help users find answers to their questions where ever they are and to engage with our experts. Overall Responsibilities: You will be expected to have strong in-depth product knowledge and will focus on technical troubleshooting on public forums on client's Twitter. The work will consist of community health activities such as marking spam, duplicating repeat questions, redirecting users who are in the wrong forum, and resolving some general technical issues and problem solving. This will include weekend work when forum and social channels receive the most traffic. In addition there will be additional special projects related to external expert content such as newsletters and expert site content development. Top 3 Daily Responsibilities: 1. Maintain a ‘healthy’ environment by removing spam, duplicating threads to already existing content, and directing people to other existing help content. 2. Responsible for escalating new issues to Community Manager and Support Manager and duping threads to any mega threads created 3. Respond to social posts and forum threads that within a 4 hr or 24 hr SLA respectively Additional Responsibilities - Follow up/close the loop on user issues in the forum and social support Required Skills: - BA/BS Degree (Manager is open to area of study) - 2-4 year of experience writing social content in a professional setting - Strong English skills for verbal and written communication at all levels - Self starter who can manage their own tasks and who will suggest ways to improve upon current processes - Technical expertise and knowledge of the online space - Intermediate to advanced html and CSS skills - Strong time management skills - Willingness to learn new technologies - Knowledge of social media platforms and online forums - Knowledge of Google apps - Proven good judgment in navigating and resolving sensitive situation

These job descriptions are examples. Looking for work?

Find JobsFind Jobs