These job descriptions are examples. Looking for work?

Find JobsFind Jobs

Community/Social Media Manager

0 people like this description

A global beauty company is looking for a creative and smart community manager/social media analyst to oversee conversation across Facebook, Twitter, Pinterest, and YouTube. This is for a new natural beauty/hair brand that the company is launching. The team will have a start-up environment and this person will be involved in developing the social media voice and targets for this new brand.

Responsibilities:
- Social Media research - understanding competitive set and which bloggers/influencers to target/partner with
- Building up social media networks - provide recommendation on the brand should target, tag and engage with
- Creating social media handles
- Working with Digital Marketing team on social media strategies

COMMUNITY STRATEGY 10%
• Communicate and coordinate with cross-functional teams ensuring that community customer service/social listening strategy supports overall brand goals and objectives.
MANAGEMENT & MODERATION 65%
• Review user generated comments and posts in a quick and timely manner utilizing social media management tools (SMM) like Social Studio
• Escalate User Generated Content, where appropriate, to internal stakeholders.
• Monitor comments and complaints in a quick and timely manner with the ability to identify trends, influencers as well as spot warning signs / potential crises
• Respond to questions (page posts) across Facebook, Twitter, Pinterest, and YT in order to foster a positive community and add value to the user’s experience
REPORTING 25%
• Utilize social analytics tools to generate insights
• Summarize insights and conversations to create actionable next steps
DESIRED SKILLS
• Bachelor’s Degree Required
• Proficient in Microsoft Office suite
• 1-2 years of experience managing social communities
• Solid understanding of social media analytics
• Proficiency in social listening tools like Radian6, Social Studio, and NetBase
• An analytical eye to extract trends from large data sets and a creative mind to translate trends into insights
• Enthusiastic attitude and flexibility to adapt to a rapidly changing marketplace

These job descriptions are examples. Looking for work?

Find JobsFind Jobs