The functional area of this role focuses on our end users. Overall, we want to connect people looking for education or help in an authentic environment. We provide the best experience we can by resolving issues, listening to feedback, and participating in discussions.
You will work to actively support global users through help centers and online communities.
You will troubleshoot with users and process suggestions, bugs, abuse, and other information to ensure we are constantly improving the user experience.
You will maintain and build an authentic, healthy and welcoming environment for people looking to connect with others to find help or learn more.
You will encourage more people to interact and participate in online communities.
Provide customer service and technical support in the client's Product Forums to the client's product users in Spanish and English-speaking markets.
Create content to educate and answer questions.
Maintain a ‘healthy’ environment by removing spam and directing people to existing help properties and content.
Engage more people to participate in our online communities.
Assist in compiling weekly list of top issues.
Get more people answers to their questions.
BA/BS or 3 years equivalent experience
Excellent written and oral communication skills
Technical expertise and knowledge of the online space
Proven good judgment in navigating and resolving sensitive situations
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