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Community Specialist

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The functional area of this role focuses on web content publishers. Overall, we want to connect people looking for education or help in an authentic environment. We want to provide the best experience we can by resolving issues, listening to feedback, and participating in discussions.

The Role:
-You will work to actively support global publishers through help centers and online communities for this top tech company.
-You will troubleshoot with webmasters and process suggestions, bugs, abuse, and other information to ensure we are constantly improving the user experience.
-You will maintain and build an authentic, healthy and welcoming environment for people looking to connect with others to find help or learn more.
-You will encourage more people to interact and participate in online communities.
-Assist with product forum-focused projects as they arise.

Responsibilities:
-Create content to educate and answer questions.
-Maintain a ‘healthy’ environment by removing spam and directing people to existing help properties and content.
-Engage more people to participate in our online communities.
-Get more people answers to their questions.
-Escalating issues and compiling community reports on a regular base.
-Examining trends and propose improvements in help content, product design, tool needs, and process changes

Job Qualifications:
-Minimum of 3- 5 years of experience in a similar role
-Excellent written and oral communication skills
-Attention to details with an analytical mindset to think the big picture
-Proven good judgment in navigating and resolving sensitive situations.
-Solid technical understanding of HTML, CSS and webmaster tools
-Experience in technical troubleshooting and technical customer support is preferred.

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