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Community Specialist

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Your responsibilities will include management of communication and interaction for an initiative within this top tech company. Including moderating a private online community and managing all email and phone support. Partners you will be interacting with, include mayors, Small Business Development Centers, chambers of commerce, Partner agencies, etc.

Responsibilities:
-Moderate a private online community for official city partners: publish a monthly content calendar, create graphics/images for posts, manage join request approval queue, respond to partner posts, manage monthly workshop raffle, etc.
-Host Hangouts on Air for official city partners to provide training and answer questions.
-Manage reactive communication with all official city partners (email & phone).
-Manage the incoming official partner approval queue. Make approval/rejection decisions for all applications.
-Maintain accuracy of partner database in Salesforce. Upon request, research & format data for upload to Salesforce.
-Develop and implement partner activation strategies. Management of partner requests for access to online store and approval queue for partner-hosted workshops.
-Contribute to outreach communication to local partners for quarterly hosted in-person events

Preferred Qualifications:
-Writing and editing experience
-Strong communication and interpersonal skills
-Proven relationship management experience
-Outstanding execution, resourcefulness, and attention to detail
-Proven ability to manage and own multiple projects in a dynamic and cross-functional environment
-Salesforce experience preferred but not required

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