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Community Specialist

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Community Specialist

Job Title: Community Moderator

We have an immediate need for energetic team-players to help us improve our online communities and user engagement. Our community moderators help keep our online forum spam-free, troubleshoot user problems, and respond to users on behalf of our brand. Specific responsibilities include reviewing posts, moderating spam, keeping the community organized, answering questions, responding on social media channels and replying to emails.

Ideal candidate will have experience representing a major brand online, managing social media channels, moderating a forum, and/or managing a community.

Main Responsibilities:
-Reviewing and replying to users via email, social and in our community
-Moderating spam and taking action on users violating program or platform rules
-Keeping the community/forums organized by moving posts to appropriate categories, deleting or marking as spam
-Answering questions and troubleshooting user issues
-Identifying trends and proposing (and/or crafting) articles and content to address common issues or subjects

Minimum Requirements:
-Strong writing skills (advanced candidates will be given a writing assessment)
-High attention to detail
-Must be able to read and write English, fluently and idiomatically.
-Must speak English fluently.

Nice to Have:
-Multi-lingual candidates preferred.
-Experience representing a major brand online
-Experience managing social media channels on behalf of a brand or business
-Experience moderating a forum and/or community
-Good intuition and attitude, high energy (enjoys interacting with people)
-Knowledge and experience with Google Sheets / spreadsheets
-Experience with social media tools like Sprinkr

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