Our client is looking for Community Operations Contractor for a 6-month assignment.
Duties & Responsibilities:
•Investigate and provide support to users who are unable to access their accounts
•Inform and provide insights regarding existing policies within Community Operations
•Identify and escalate any relevant trends and/or errors across all workflows
•Provide empathetic and thoughtful customer support when responding to user inquiries
•Raise visibility and tackle inefficiencies in workflow processes
•Highly motivated and hard-working with the ability to think clearly under pressure, both individually and in a team environment
•Ability to stay motivated while performing repetitive work
•Ability to learn workflows and policies quickly and apply this learning to workflows
•Avid social media user with a passion for the product and ensuring a good user experience
•Strong attention to detail with the ability to rapidly assess, analyze, and resolve complicated issues with varying degrees of ambiguity
•Excellent written communication skills
•Strong understanding of various software programs, Microsoft Office, Outlook, etc.
•Must be willing to work weekends
Education: Bachelor's degree preferred.
Please note: Interested candidates are required to complete a Writing assignment as part of the selection process.