Part Time Hours: 1pm to 5pm - Monday to Friday
Monitors day-to-day activities of the community for an online news community, enforces its Code of Honor, implements policy.
Responsible for user-facing communication regarding site features, policy, suggestions.
Respond to and help resolve community conflicts, malicious users, and spam.
Respond to user-submitted tickets and delegate technical customer care concerns to appropriate internal departments.
Follows up with internal departments to ensure that feedback is addressed and community needs are supported.
Create and distribute community content and news.
Report community member feedback to management.
Provide analysis to help apply community feedback in editorial production.
Participate in the enhancement of community user interfaces and technical features.
Serve as point-of-contact and counsel to Editorial concerning usage of interaction.
Collaborate with Seattle- and New York-based Community Team to determine new community features, promotions and brand activation activities.
2 years working in a new media or online community.
Outgoing personality and ease with communicating through written dialogue.
Passion for community debate and dialogue.
Strong verbal and written communication skills.
Ability to work well both independently and also collaboratively as part of an integrated team.
Strong follow-through and attention to detail.
Public Relations Experience
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