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Community Moderator

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For this assignment, Aquent's client has an immediate need for an energetic team-player to help build and expand new and growing online communities. Community moderators help keep online forums active, engaged, and spam-free; troubleshoot user problems; and respond to users on behalf of the brand. Specific responsibilities include reviewing posts, moderating spam, keeping the community organized, answering questions, replying to emails and developing engagement tactics.

Given that the focus of this assignment is new and emerging communities, the community moderator must be a creative and innovative thinker who is comfortable with ambiguity and excited about growing new platforms from the ground up.

The ideal candidate will have experience building user engagement with nascent communities, moderating a forum, and/or building a new brand/product/feature.

Top 3 Daily Responsibilities:
-Actively look for ways to drive user engagement, including identifying trends and proposing ideas/content to drive deeper engagement
-Review posts, moderate spam and take action on users violating program or platform rules
-Keep the community/forums organized

Additional Responsibilities:
-Answer questions and troubleshoot user issues
-Review and reply to users

Minimum Requirements:
-BA/BS Degree (Marketing related preferred, however manager will look at other candidates with appropriate experience)
- Minimum 3 years experience in one of the following ares: user generated content, gamification or email marketing campaigns
-Enthusiastic team player with good interpersonal skills and strong creative thinking skills
-Must be proactive and comfortable creating structure in an environment of ambiguity
-High attention to detail
-Must be able to read, write and speak English fluently
-Ability to work independently and have a scrappy mindset

Nice to Have:
-Experience moderating a forum and/or community
-Experience managing social media channels on behalf of a brand or business
-Experience representing a major brand online                                                                           

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