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Community Moderator

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We have an immediate need for energetic team-players to help us improve our
online communities and user engagement. Our community moderators help keep
our online forum spam-free, troubleshoot user problems, and respond to
users on behalf of our brand on our social channels, via email, and in our
forum.

Minimum Requirements:
-Italian or German fluency
- Strong writing skills (advanced candidates will be given a writing
assessment)
- High attention to detail
- Must be able to read and write English, fluently and idiomatically.
- Must speak English fluently.

Preferred Requirements:

- Multi-lingual candidates preferred.
- Experience representing a major brand online
- Experience managing social media channels on behalf of a brand or
business
- Experience moderating a forum and/or community
- Good intuition and attitude, high energy (enjoys interacting with
people)
- Knowledge and experience with Google Sheets / spreadsheets
- Experience with social media tools like Sprinkr

Responsibilities:

- Reviewing and replying to users via email, social and in our community
- Moderating spam and taking action on users violating program or
platform rules
- Keeping the community/forums organized by moving posts to appropriate
categories, deleting or marking as spam
- Answering questions and troubleshooting user issues
- Identifying trends and proposing (and/or crafting) articles and
content to address common issues or subjects

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