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Community Moderation Coordinator

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Do you have a creative mind as well as a deep understanding of social media and online communities?

The Experiences team is looking for a Community Moderation Coordinator to interact with a broad audience across one of Company's most exciting portfolios. We want an enthusiastic, highly motivated individual, with a passion for technology and innovation, to join our high performing team.

As Community Moderation Coordinator, you will review online content and user comments to ensure compliance with Company Code of Conduct. You will also make recommendations to improve the quality of interactions between users online, increase engagement, and celebrate the community as a whole.

RESPONSIBILITIES:
The day-to-day tasks of the moderation coordinator may vary, but basic responsibilities include:
• Execute against the community strategy/plan against product roadmap
o Represent the community in planning and implementation
o Work from established benchmarks and report on KPI’s to assess effectiveness
o Identify lessons learned and incorporate into future plans
• Review and moderate user-generated content and profiles to process reports, escalating when necessary
• Maintain and refine moderation guidelines
• Regularly report on community feedback and interpret user needs to relevant teams
• Monitor discussions and content within community, anticipating potential issues
• Develop and maintain moderation training resources, guidelines and policies
• Interact and actively engage with users through community tools, social media and other platforms

QUALIFICATIONS:
A successful candidate will:
• Be a self-starter and independent contributor with effective follow-through on all initiatives
• Rely on research at data when evaluating strategies, measuring results, and refining plans
• Possess first-hand practical knowledge of social media and web communities with prior experience creating, publishing, and moderating content
• Consistently hit deliverable deadlines at high quality
• Have an eye for detail to spot issues and read between the lines
• Read and process large amounts of information quickly to provide informed recommendations

DESIRED SKILLS AND PLUSES:
• Bachelor’s degree or equivalent work experience in relevant field
• 2-4+ years in Social/Community moderation experience or customer service
• Excellent verbal and written skills to communicate with a variety of internal stakeholders and external users
• Passion for applications and technology to empower every person to achieve more

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