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Community Manager, Seattle Based Coffee Company

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Seattle based coffee company is looking for a Community Manager who is excited about the opportunity to be the voice behind the community website. This assignment will manage a website, including its redesign and the twitter handle.

The focus of this assignment is the site redesign as well as managing the day to day operations of the current site. The community manager wears many hats. The role requires part technical savvy, part customer service, part editor, and part business savvy with the ability to work with a cross functional team (internal and external vendors).

Ideal candidates have online community management experience and have worked with community platforms (i.e. Salesforce, Lithium, Jive, Telligent, etc.). You understand the front end user experience, but also know your way around the back end, running the site as a community administrator.

Managing content editorial calendars and strong writing skills are required tools for a winning community manger. Experience fostering a successful online community through outstanding customer service for a major consumer brand will set you a part from the field. Project management experience is a plus.

Our team is small but mighty, and has experienced great success to date based on our collective belief in the ability of the Brand to enhance the connections we have with consumers through thoughtful digital experiences. From a robust social presence, to mobile payment, to a best-in-class loyalty program, we’re consistently at the leading edge. And yet we know we have miles yet to go and we’re always looking for like minds to help us get there. Is that you?

Summary of Key Responsibilities
Responsibilities and essential job functions include but are not limited to the following:

• Ability to work in a matrixed work environment with a collaborative cross-functional team.
• Help drive content development and manage editorial calendars.
• Project management from brief to project launch.
• Posting to social channels: maintain a consistent voice across channels aligned with branding and target audience
• Engage, spark discussions, surprise and delight customers across digital channels.
• Discover trending topics, community needs, and interests of target audience adjusting content and messaging accordingly
• Generate insight into community performance and provide recommendations for improvement
• Create reports regarding volume, sentiment etc. and aggregate data into actionable insights to inform internal stakeholders
• Work with outside agencies and vendors as strategic partners to support the community.

Required Knowledge, Skills and Abilities
Professional experience with social media and online engagement tools (e.g. Crimson Hexagon, Hootsuite, Salesforce, blog platforms, Twitter, etc)
Tactical mastery of building community, interacting with consumer audiences.
Strong verbal and written communication skills, including strong presentation skills.
Excellent organizational, time and self-management skills. Consistent and strong collaborator across teams.
Ability to execute brand voice guidelines across multiple brands, with demonstrated ability to create posts accounting for channel-specific nuances.
Ability to work independently.
Ability to translate strategic plan into innovative and results-driving tactics and execution.
Professional experience managing branded channels across digital platforms.

Summary of Experience
• 4-7 years of professional level digital experience
• Strong knowledge of platform capabilities
• Passion for digital marketing
• Team leadership
• Energized by working in a fast paced organization

Customer Focus
Delivers legendary service that meets and exceeds all customers' expectations


Ethics and Integrity
Adheres to Starbucks values, beliefs and principles during good and bad times

Composure
Remains calm, maintains perspective and responds in a professional manner when faced with tough situations

Personal Learning
Takes personal responsibility for the continuous learning of new knowledge, skills and experiences

Dealing with Ambiguity
Able to successfully function during times of uncertainty and changing priorities

Decision-Making
Makes timely and quality decisions based on a mixture of analysis, wisdom, experience and judgment

Interpersonal Savvy
Builds effective relationships with all people; up, down and sideways, inside and outside of Starbucks

Results Oriented
Gets results and achieves goals

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