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Community Manager

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Looking for a Partner Account and Community Manager to help support and manage relationships with 3K official city partners of this tech giant to help them launch a program and sustain it in their local communities.

As a part of the core team, your responsibilities will include management of communication and interaction with our existing group of official city partners, including moderating a private community and managing all email and phone support. Partners include mayors, Small Business Development Centers, chambers of commerce, Trusted Photographers, Partner agencies, etc.

Responsibilities:
-Moderate a private Google+ community for official city partners: publish a monthly content calendar, create graphics/images for posts, manage join request approval queue, respond to partner posts, manage monthly workshop raffle, etc.
-Host Hangouts on Air for official city partners to provide training and answer questions.
-Manage reactive communication with all official city partners (email & phone).
-Manage the incoming official partner approval queue. Make approval/rejection decisions for all applications.
-Maintain accuracy of partner database in Salesforce. Upon request, research & format data for upload to Salesforce.
-Develop and implement partner activation strategies to encourage partners to host workshops and verify businesses; including management of partner requests for access to online store and approval queue for partner-hosted workshops.
-Contribute to outreach communication to local partners for 6 hosted in-person events per quarter.

Preferred Qualifications:
Writing and editing experience
Strong communication and interpersonal skills
Proven relationship management experience
Outstanding execution, resourcefulness, and attention to detail
Proven ability to manage and own multiple projects in a dynamic and cross-functional environment
Salesforce experience preferred but not required

*Top duties will be moderating the community; responding to partner inquiries via email/phone; following process to engage and approve partner actions/activities.
Seeking 1 year community management experience with 3 years experience in related client support/sale roles. Soft skills are highly important. Seeking strong communicator
and agile to ramp up quickly and respond to changes. Open to prior industries. Will be providing guidance via email and phone support for channel partners.

**** Please provide links to sample community posts ****

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