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Community Manager

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In this job you will work with the Community and Social team. This is a global team focusing on making customer support scalable and unlocking the opportunity to deliver increased engagement and feature uptake for a vast number of customers online. These users are a diverse, passionate group, ranging from small business owners just getting started, to professional marketers, all over the world. In order to provide these users with an improved one-service experience, they will be integrating forums and social support. We are looking to hire a Community Manager, who will become an advocate for these products by representing a friendly, helpful, knowledgeable, human presence and by supporting the users online.
You will be responsible for managing and growing a lively community of users by identifying, cultivating and managing relationships with product and community influencers through a Business Forum, Social Media channels and events.

Minimum Qualifications:
1-2 years of previous experience in community support/management roles
BA/BS degree or equivalent practical experience
Ability to write English fluently and idiomatically

Preferred Qualifications:
Knowledge of Google My Business product
Outstanding written and verbal communication skills; ability to translate complex ideas into user-friendly, conversational communications and instructions
Strong problem-solving skills, strategic and analytical capabilities with an ability to draw conclusions from data and recommend actions
Experience with online forums, social media, or marketing communications is a plus

Responsibilities:
Maintaining a friendly, active presence online, growing and managing the Community and building healthy relationships with power users and influencers
Lead new innovations in Community and Social programs, including process improvements, best practice sharing and measuring and driving Community health.
Own, understand and report on Community and Social health and success. Analyze quantitative and qualitative feedback to identify trends and insights into user needs.
Lead the migration of a Business Forum to a new platform, manage the social channels and represent company at events.

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