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Community Manager

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Our client is looking for a Social Media professional to join their team (remotely) as their Community Manager on a contract basis. Great opportunity to engage with the social media universe on behalf of a well-known healthcare brand.

This role is dedicated to manning the central social media monitoring platform and ensuring timely and effective engagement and response. This person’s job is to filter the posts as they come in and assign them according to our engagement playbook. It is the job of the Community Manager to ensure an empathetic and timely response to commentary around the brand, serving as the primary poster of content and response.

Specific responsibilities include:
• Listen and engage in social media conversations (tweets, blog posts, etc.), in accordance with the corporate community playbook;
• Maintain workflow and escalate, as necessary;
• Execute content strategy and development, and manage editorial calendars and related deliverables;
• Develop and/or edit original content on health topics;
• Manage content approval processes, collaborating with Communications, Legal and Compliance functions;
• Build and manage an online and offline community, with an emphasis on serving the brand;
• Act as a first point of contact for requests via social media;
• Contribute to social media reporting deliverables; and
• Contribute to and attend industry events, as needed, staying abreast of emerging social media tools and industry trends.

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