We are looking for a Community Manager for our financial services client in Boston, MA.
The Community Manager were looking for has a head for strategy and a heart for people—and is nimble enough to jump from one to the other in a heartbeat. You’ll be backed by a supportive team, but thriving in this role will mean rolling up your sleeves and getting scrappy.
As a relationship-builder, you’ve managed communities before and are eager to build a new community from scratch. You’ll personally recruit our first members, book speakers and venues, and introduce people to each other, both offline and online. This is not a social media manager position, although some experience with social media is helpful. This role is about working on the ground with people, helping them solve problems, and crowdsourcing insights.
As a strategist, you’ll lay the groundwork for a long-term vision. You’ll start with one testbed community, and devise a strategy for launching multiple city chapters. You’ll design programming (e.g. events) and create content (e.g. blog posts, resources, a code of conduct). You’ll identify the most engaged people in the community, and encourage deeper involvement as an ambassador, mentor, or content contributor. You’ll provide the team with regular updates on engagement and growth, and tie these directly to business goals.
Roles and Responsibilities
Work with a cross-functional team to launch our new community
Develop strategies for recruiting, onboarding, and regularly engaging members
In the early stages of the community, be our event host and community moderator
Create, promote, and execute a calendar of community events
Support efforts to create an engaging online community experience
Support efforts to repackage existing content as community resources
Write compelling content for the community (event pages, blog articles, guidelines)
Recruit content contributors within community and encourage user-generated content
Define and present metrics for success in recurring reports
Proven experience with building and managing communities
A track record of creating programs and processes that support rapid growth
Engaging, empathetic, persuasive personality – a people person!
Strong communication skills (written, verbal, digital, public speaking)
Hands-on event management experience (online promotion, offline facilitation)
Meticulous project management skills