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Community Manager

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The Community Manager is the gateway to the clients social audience. They are responsible for publishing all social content across platforms, maintaining editorial calendars, engaging with fans/followers and helping shape and define the social voice.

The Community Manager is a maker, writer, doer and all around creative thinker. They are tapped into what’s happening online. From the language to the latest trends and technologies, they are fluent in web culture and always hungry to experiment with new ideas.

Responsibilities:

Publish all content for social channels (familiarization with Opal ideal).
Creates, writes, and curates the content calendar, and works with clients and creative teams to shape it – ensuring the content plan pays off the strategy defined and is on brand, effective, and appropriate for the channel.
When applicable, moderates community conversation, promotes positive conversation, and advocates for the community to the brand by protecting user interest in the groups, responding to concerns both in public and private.
Contributes creatively to ideation, conception creation, etc.
Builds relevant client relationships as it relates to social media – from education about the space to handling basic feedback, timelines, etc.
Liaisons with creative teams to manage the production of social media content, acting with or as a digital producer for this content.
Qualifications:
2+ years experience managing social media platforms or communities for brands.
Undergraduate degree in communications, marketing, advertising, public relations, media studies, business, and/or related fields.
Passion and a deep understanding for all things social media – the platforms, the media opportunities, the current state, best practices, and the memes.
Effective writing, communication, and interpersonal skills, with active social media profiles on channels of relevance.
Demonstrated understanding of social media management tools like Opal, Spredfast, Facebook, and Twitter native tools etc., and understanding of paid social media campaigns.
Working knowledge of social media measurement tools like Netbase, Nielsen, BuzzMetrics, or similar tools.

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