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Community Manager

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Community & Social Specialist

The role:
- This role is about giving this Top Tech Company's Community team support and education to be even better!
- This role will assist the Community Manager with all aspects of the Community including posting directly on the Community
- Help the Community Manager attain high SLAs
- Manage escalations to appropriate stakeholder teams and follow up with team members
- Research unanswered questions and share answers with the Community Manager
- Research answers for threads that need a response and share answers with the Community Manager, if needed
- Mark Accepted Solutions on existing and new threads / conversations
- Tag all Community content
- Help organize and promote Community content by
moving threads to the right boards, propose threads worth sharing with other teams (wider audience via Social as an example), help the Community Manager with content reporting / analysis
- Help the Community Manager in growing and managing our online community of advertisers by identifying, cultivating and managing relationships with product and community influencers through the Community and related events.
- Help lead new innovations in the Community, including process improvements, best practice sharing and measuring and driving Community health.

Minimum Qualifications: )
- Outstanding written and verbal communication skills; ability to translate complex ideas into user-friendly, conversational communications and instructions
- Strong problem-solving skills, strategic and analytical capabilities with an ability to draw conclusions from data and recommend actions
- BA/BS degree or equivalent practical experience
- Ability to write English fluently and idiomatically

Preferred Qualifications:
1. Knowledge of Google Analytics products.

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